Lies Lies and more Lies

Dear Hi-Fi Corp Team.

After having a very inconvenient incident yesterday, it is clear why your stores are failing as a brand. After waiting for 20min to be helped in the customer care section of your Glen store, it is clear that HI-Fi corp DOES NOT CARE about any customers. I sat amongst people who have not had their problematic devices repaired or replaced since April, I also sat amongst someone who was so frustrated with being neglected that he is starting legal proceeding against your store.

I have a sound bar which was purchased during April that has stopped working 2weeks ago. When I returned it to the store on the 28 Sept, I was told by a member of staff named Sibusiso that It will be replaced but unfortunately, they did not have any stock on hand. I was told that I should leave my number and I will be called within 2-3days to do the exchange. In typical Hi-Fi corp fasion, I was not called to be given any information. I returned to the store yesterday to find out the status of my replacement. I waited frustratingly for 20min with no staff members giving any of the people in the customer care any attention, only to find out no action was taken, no replacement was requested and Sibusiso was nowhere to be found.

I would like to inform you that your staff is running your business into the ground and I expect Hi-Fi corp to be around for less than a year. I also have inside news on you false advertising and marketing which I plan to expose, especially to the person whom which has started the legal proceedings. I don’t expect my complaint to be heard as I understand how *********** your staff may be. They probably struggle to read this complaint in the first place.