TM
Thandeka M

1 reviews | Active since Dec 2018

12 Sept 2024, 13:10

Lenovo Tab -HiFi Corp N1 City

I returned my Lenovo Tablet to the store 2 months after I purchased the device as it was faulty. The device was then sent for an assessment and according to the report they found no fault. When I took the device in, it was faulty there was power but this screen was black. So I don't understand what they mean by no fault was found.

They have returned the device as it is and I refuse to accept the device. As it does have a fault which was why I brought it in.

I would like for the device to be replaced or my money to be returned. I refuse to take this device back cause I know it has a fault and that is why I returned it. The lovely lady working at Customer service logged the device and saw the fault and reported it on the job card.

Danie who is the store manager at N1 City refuses to take the device and replace the device.

As a customer I refuse to accept a device that has a problem. It is not fair to think that this even fair.

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