Late deliver, lack of communication and contact centre can't be reached!

I have rated 1 start because there is no option not have a star at all. I have been waiting for my fridge ordered online on black Friday which the delivery time was to be 10 - 15 days. In the past 3 weeks I had been checking the status of my order and it has been "Logged for Delivery" from the 24th to date. That raised alarm bells so last week Friday I contacted the call center to find out when I can expect my fridge and was told all Black Friday orders will be delivered that same day (15 Dec 2017). I had hope and waited all weekend thinking it was gonna come but nothing. On Monday I tried numerous times to get through to the call center and eventually in the afternoon spoke to an agent who checked my order and said it wasn't even shipped then. I was shocked as it was already overdue for delivery and asked to log a complaint and was told I'll get feedback within 24 hours. 24 hours passed and no feedback was received. I have posted on Facebook all this and in boxed my details as requested but right now I am angry and frustrated as I need the fridge to be delivered by Friday since I am leaving for Greytown for 2 weeks. I cannot believe there is a sore that can lack customer service to this level and seem unapologetic about it!