1 reviews | Active since May 2015
Laptop still not back
I gave in my laptop for repairs 20may..only to find out 21days later that it was only sent for repairs on26th.after waiting 6more days i went back-cant call coz their phone doesn't work-i was told that its extended warranty and it takes 40 days in that case. They dont know why i was told 21 days. After then being told to come back the next day coz its already at the couriers. I went and it wasnt there coz it was accidentally sent to PE. I was then told it will be there within 2 days. I we t 5 days later.. Still nothing.. Only a promise that it will be there the next day which was 30 june! I went for training early on the 30th and was phoned to tell me my laptop arrived. I said I'll pick it up friday3rd. Got an sms on Wednesday saying they tested it and its still doing the same they are sending it for repairs again! I have no choice apparently and im moving to nelspruit in three weeks?! Still no laptop- waisting my time coz work is also getting behind. <br>
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 718798.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 718798.
Thanks and kind regards,
Customer Resolution Center
