LAPTOP JOB NR: 115020

I TOOK MY BRAND NEW LAPTOP THAT I BOUGHT FROM THE STORE BACK TO THEM AFTER 2 MONTHS. THE CD WOULD NOT OPEN OR READ. THEY TOLD ME IT WOULD TAKE 14 DAYS FOR THE REPAIR. ITS BEEN 3 WEEKS NOW. WHENEVER I PHONE THEY PASS THE BUG AND COME WITH NO ANSWER. THEY KEEP ON TELLING ME THAT IS STILL AT THE REPAIRER, CANT TELL ME WHEN I WILL GET IT. WHEN I PHONE AND LEAVE MESSAGES, THEY DON'T PHONE ME BACK. I NEED THIS LAPTOP URGENT AS MY DAUGHTER USES IT AT UNIVERSITY AND IS CURRENTLY BUSY WITH EXAMS..... EVERYDAY WHEN I PHONE A DIFFERENT ANSWER OR WHEN I SPEAK TO SOMEONE LIKE AUBREY THEY PROMISE TO PHONE ME BACK... I HAVE ALSO SPOKEN TO THE STORES MANAGER, BUT NO USE!!!! I REALLY THINK THIS STORE IS ***********.... AND NO ONE SHOULD BUY FROM THEM AGAIN. I REQUESTED A NEW UNIT AS THE UNIT WAS BRAND NEW WHEN I PURCHASED IT, BUT NO REPLY ON THAT TOO.