Laptop issue .

This has been an ongoing unresolved Query .

Good day ,

My Name is Zanele , I bought a Laptop on the 23rd of January 2020 Sansui , it then had a cracked screen I was charging it and then when I opened it , it had a cracked screen looked for possible faults mybe of it dropping on the floor because I do live with kids but it had none , I took the laptop back to the store two weeks ago and the agreement was for it to be asses

ed , I filled a form and left a receipt , the Gentleman who assisted me with my husband advised that it will be taken in for assessment , and whatever fee that will be charged , Today I get a call from a lady she says the laptop has not been taken in for assessment and that confirms that the 21 days which was said and promised for feedback or repairs will be over by the time its sent through it makes it really hard for me to believe as a customers there has not been any sense of urgency in this matter , I am dissapointed in the product and I am dissapointed on how this matter is been treated I cant get a call two weeks later regarding a consent which was given when laptop was returned back to Arbor Crossing Center and the lady says who is a manager says that its better to buy a new one because the repairs might cost more , how am I suppose to have faith in the feedback that I am waiting for ? Can I receive feedback with regarding this matter . My Number is *** , email Address is ***

FEB 18, 2020, 4:21 PM

Hi Joyisa, Thank you for bringing this matter to our attention and we would like to apologise for any inconvenience that this matter has caused you.

Could you kindly provide us with the below details so that we can log a complaint on your behalf

Name and surname : ID number : Contact details: E-mail Address Store name:

Thank you for getting back to me .

*** , *** , *** , Store is at Arbor Crossing opposite Makro .

At Amazimtoti

My name is Zanele. Joyisa

Thank you.

FEB 19, 2020, 4:43 PM

We would like to inform you that a formal complaint has been logged on our side and we have escalated this matter to Senior Management to assist.

Somebody from within the relevant department should be in contact with you to provide you with a response.

Your reference number for this complaint is ***

Good evening , I really appreciate it . Many thanks .

12:15 PM Good day ,

This is so disappointing til now no-one has contacted me , I went to Arbor crossing to pick my laptop with Paperwork and they did not have in store when i go a call to say that I can pick up I advised the person I spoke to that I dont have paperwork anymore she said she is telling me what she is telling me , I then decided to call the store before I sent someone to pic it up I have been having issues with this store since I purchased this laptop now I want it back its a problem , I think I made a bid decision trusting your service .

This query has been ongoing for two long now

I want my laptop back I went to pick it up and they did not have it in store I have paid for laptop it belongs to me I have confirmed over the phone that I will be sending someone and the lady who answered the phone i told them that I am sending someone through and they agreed when they get there its a different story im so emotionally disturb by the service I received

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