Kettle without cord

On Saturday the 9th of May I went to purchase a kettle at this store in kempton park.I was helped by a consultant to choose the right kettle and was told to go pay and will get it by the security person as this process is weird I thought that it is to secure the appliance is complete but to my surprise I get home that the bottom of the kettle I was given was missing the connection of the cord.I now had to send my little brother to send it back but this is another expense as I have to catch two taxis because of their negligence.