JD Group and HiFi Corp Pathetic Unaccountable Service Levels

This pathetic company does not deliver on it's own mandate and then takes Zero Accountability like it's sister company. It never came, the staff who I have written evidence from pass it from 1 person to the next. Then u contact the divisonal manger and he cannot explain but blames Covid and Riots. Ask him why did they not state deliveries will be delayed on their online site, no response. There is a phone at one of their stores in Durban but the divisional manager could not get his store manager to deliver on the day to save face and meet their own service level.

He says my money which they debit and banked on the 17th is not refundable in my account immediately. Told him I will go to Consumer Goods Council for recourse and his arrogance is amazing as it did not even phase him.

Better was to come when he said 99.9% of their customers are very happy but on this platform it suggest differently.

It is time as consumers, we boycott these type of retailers and promote other who offer similar products.