Item not delivered and refund not made as per my request

Good day

I would just like to say how disappointed I am in your service delivery. I have been in contact with your customer service centre since last week. I have been tracking my shipment with FEDEX and they also are not able to locate my shipment. Today is the 7th working day compared to the 2-5 days you are promising on your website for how long it takes to deliver Every day since Monday 23.03.2020 I was promised by your agents that I will get my product by COB. I will be going a level higher if I do not get my product by latest 10:00 26.03.2020. I am the customer but it feels like I have to do all the follow ups because I do not and have not received any phone call back to give me an update on my query. I just keep on receiving email stating that my complaint has been escalated to the complaints department. That is not good enough for me. You know what is even worse from my side I actually believed all your agents. I also threatened on 23.03.2020 that I will request a refund it I did not get my product by 24.03.2020. Then again I thought OKAY lets give them another chance because I still need my product and did not require a refund. But I am really considering it now. If I consider my refund I want it in my bank account by end COB 26.03.2020 if I have not received my product. I also do not care about your 7 days clearance in order to get my money back. You have already caused me so much headache I do not even want to do any business with you anymore. Now since I requested this refund to be made back to my account (then) I have still not received my refund.

Here is my ticket number that have still not been resolved #***

I have spoken to Brandon at customer care this morning and he said he will help me. So I hope he does come right otherwise I will be going further then just Hello Peter