Item advertised but no stock for 3 weeks

<p>I purchased online a Lenovo Tab3 Essential on 21st March 2017, today is the 10th of April the branch still doesnt have any stock. I called the Durban branch and spoke to customer services, who made my hang on for approximetly 15 minutes, then was later told their systems were offline. I then contacted the online department who then stated they will contact New Castle get stock. I then contacted the New Castle branch and spoke to the manager twice, and she supposed to get back to me as to when she was expecting stock, I called the New Castle branch 3 times with no joy who then stated that now they will get stock from the branch in Four Ways Mall Jhb. On a serious note, this is very poor customer services due to advertising with no stock available, not following with customers as to whats happening. Now its already 3 weeks, i received no emails, no calls, no feedback, if i havent called to check up, nothing should have been happening. The online credit division has taken my money very fast, but unable to deliver my goods. If i donot get my item by Wednesday, i will like an emmediate refund and purchase from another seller with much more better services. My order number is ********** 23. Contact number ********** 017. email : **********