Is this the way customers gets treated nowadays?

The amount of disgust I have for this store at the moment is unmatched. I app**** for two laptops on Saturday (12/02/22), whilst being assisted from someone who made me feel very unwelcome in the first place, I didn't think that the application would go through anyway.

Fast forward to today, I surprisingly get a message saying that the application has been approved and I must contact the store. I contact the store, tell them about the message and they say I must come and collect. I get busy at work, miss a call and get a voice message that I must also come and collect.

Driving all the way from Benoni to Wonderpark, just to get there, and being told that there is no stock of the laptops in store, but, BUT, if I want, I can take the demo laptop so long and just come back when they got the other laptop.

How is this the way that customers gets treated nowadays? Now I have to wait until there is stock in the store and in the mean time it is okay to do this to me and God knows how many other customers. I really can't believe that this is the way I get treated after I agreed to pay almost R2000 a month on two laptops.

This is not okay.