Insurance Claim

Claimed through Innovative Maxicare insurance for a new stove and oven,dealt with Alan from HiFi corporation in Oakdene branch which promptly attended to my claim. Referred me to pick up goods from Greenstone branch as it is most convenenient for me. I was informed this morning from Greenstone branch that I need to pay an excess which I could settle at Greenstone upon collecting of the goods. I arrived at Greenstone on 26 February 2015 with the expectation to pay in difference,load and go. Needless to say 5 staff members were running around and arguing how to process payment. All 5 of them did not know how to process including a supervisor which name i do not have. Calls were made to who knows where,to no avail. Shop was about to close and no service yet, just irritation. Approached Mr Maharaj and explained my dismay with the service. He advised cashier to do a manual transaction as the shop was about to close. He made the excuse that a new system has been implemented,thus the delay whereby i rep**** that the staff was *********** to process the transaction and him as the manager should have intervened earlier,needless to say very bad experience and most frustrating