*********** Staff and blame shifting

We purchased a fridge/freezer online from HI FI Corp on Monday 19 August, and were informed that it would take 2-6 days for it to be delivered. It is now nine working days and the item has still not left the depo.

The item should have been despatched from Polokwane but we told that none were in stock and therefore it would be despatched from the HI FI Corp at Thavhani Mall in Thohoyandou. We have been contacting the manager and/or assistant manager at the HI FI Corp Thavhani every day this week, with promises from them to get back to us with a response, although this has never happened. We have had to contact them every time incurring cost from our side.

HI FI Corp Thavhani have informed us that our item is at their depo but it is the courier who is at fault for not collecting it; we have been told this every day so far, and that it will either be delivered later in the day or the next. This has been going on all week.

We are extremely unhappy with this service and the complete lack of acceptance of responsibility - blame is shifted from one person to another, whilst in the meantime, it is the customer who is having to sort out the mess, and chase up on staff incompetence.