*********** and uncaring customer care staff

On Saturday morning my daughter and I visited Hi-Fi Corporation Wonderpark branch. We wanted to buy a TV. My daughter has an RCS credit card which she wanted to make the purchase with. The teller could not successfully make the transaction and he went to the back-office (customer care office of some sort), to get assistance. After a few minutes, a lady from the so-called customer care office informed us that she was going to check the speed-point at another office. Shortly thereafter she came back and said that the speed-point was fine. The problem was that RCS was off-line. Surprised why RCS was off-line on a month-end weekend (Saturday), my daughter and I left Hi-Fi Corp and decided to go to Game (next door to Hi-Fi Corp). We were assisted swiftly, and discovered that RCS was not off-line, in fact was never off-line the whole morning. There was a problem with the credit card, thus the purchase could would not go through until RCS was contacted, and a new card was issued and the purchase could be made. This is what should have happened at HI-Fi Corp if the so-called customer care consultant (or whatever) had just taken her time to investigate instead of blatantly lying to us that RCS was off-line. She was off-line and I can only imagine what other customers with similar problems as my daughter had, are left to believe that the problem is RCS whilst in fact the problem is the store staff itself or its staff being ineptitude.