Incompetency

I have asked for a settlement amount in February 2023. After they have sent it to me with the closing balance of R 12 073.18, I queried the amount on the settlement because it was more than what showed on my online account the amount on my online account showed R11 033.77 after I refreshed it a plenty of times. The lady with the name PORTIA LARASHA emailed me back with this. "Kindly note R11 033.77 that is correct closing balance on 10/02/2023 settlement balance was provided to you. For further clarity you can contact our customer care line on *** Kind Regards Portia Larasha"

So, I paid the R11 033.77 a day or 2 after I received the email. Now they are still arguing with me and the clearly do not understand when I try and explain to them that this lady confirmed via email my settlement amount and then they get really rude over the phone when I try to explain what happened, they do not see any fault on their side.

This is unacceptable. Why ask for a settlement amount and confirming that the R11 077.33 is the correct amount which I paid and still wanting me to pay!!!! I will not pay anything more than what was confirmed to me.

Incompetence staff and do not know what is right and what's wrong. Surely some does not know what they are doing.