Incompetence

Hi, if I could , I would have given hifi corporation a zero rating. I phoned the Secunda branch, regarding an insurance claim for a damaged screen for a tablet, query was logged on 2020-09-05. Till today the phone was taken in for repairs. Nobody has contacted us for feedback , when my father went back to query it, he was told an affidavit needed to be completed, as the employee who helped him to complete the claim was no longer working there. I phoned to query why then they expect him to write out a new affidavit as that was not his fault, that their employee was the one who was ***********. The way the manager answered me, even now I am shocked how he got that position. He listens to reply. He was shouting, and saying he was dealing with the query. I then asked him if this is the way he speaks to customers, and I even advised him I will escalate this matter, as I didn’t appreciate the way he was addressing me, he advised me I can go ahead, he doesn’t mind. He even told me if I am wrong he has no problem informing me. So I told him the least he could do was apologise for the incompetence which was done by his staff member, he said he already did that , why should he do it again. I have never in my life received such bad service from a person who is supposed to be leading by example, a person who is representing your brand. I told him thank you then I ended the call, as I am not a person who likes to argue back and forth. A retail company is operated based on reputation, so as for me I will never ever purchase anything from your company, I even bought a microwave in your store a few years back. If I had known that this is the type of service you offer your customers, I would have never purchased it. I will never take my money where I am not appreciated and respected. I wonder if he understands your company values, and what they mean. Because from my world a customer comes first, your opinions don’t matter as a company has values and ethics, one of them is to respect your customers.

Regards Mrs Khumalo.