Inadequate service.

We bought a Lenova IP3 I5 from HiFi Corp on the 31st of January 2022 for R9999.00. Email: *** Tel number: ***

We took it back on the 22nd of February 2022 as it was not working. Error message: the hard drive did not connect with the Laptop.

HiFi Corp policy is after 14 days return they would replace the laptop. Numerous times we contacted them and till to date we still don't have our laptop returned to us.

They contacted us that we need to pay R3000.00 for the installment of a 1 Gig bite drive. We can't understand this as this was one of the original specs for this laptop.

We would appreciate your assistance in this matter as we bought it for our daughter in her Matric and she can't be without a laptop.

Kind regards, Sarie