SS
Sammyfish S

1 reviews | Active since Nov 2013

24 Mar 2016, 11:51

In possession of original slip but kicked out

On the 27/7/14 (Transaction no. CA***) I bought an Asus Laptop at Hi-Corp in Carnival Mall with 3 years extended warranty. Then I had to return it back on the 22/8/14 (Transaction no. CA***)as it have few USB ports & I was given a HP laptop. Then 27 July & 22 August invoices are both written 3 years warranty. Then in March 2016, the laptop gave me problems i.e. Windows not activated, slow & camera not working.<br> <br> On the 20/3/16 , I went to Carnival with my laptop & my original 3 year extended warranty slip to book it due to the problems mentioned. I met 2 ladies who kicked me out that I don't have an extended warranty on this laptop. Then I told them I have this slip which was issued to me on the 22/8/14 with an extended warranty. They just told me that they don't care that's what they have on the system. Then I sent my laptop for Windows activation privately & the professional said he may not be able to fix the camera(windows activation currently in-progress). This situation is very stressful as I wasn't helped by Hi-Corp where I bought laptop & the receipt I was issued is written that I have 3 years extended warranty. How can I helped in this regard? <br>

0
Replies (1)
Hi-Fi Corporation
Hi-Fi Corporation's reply24 Mar 2016, 12:59
Official
Hello sammyfish,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is 725140.

Thanks and kind regards,
Customer Resolution Center