SK
Shahzadi K

1 reviews | Active since Apr 2024

16 Apr 2024, 11:00

In 2022 I had purchased a Skyworth 65' smart TV just having it over a year it gave an issue I could not locate my warranty but going back to my bank statement I could have some supporting document to get their IT team assist me with necessary details for

In 2022 I had purchased a Skyworth 65' smart TV just having it over a year it gave an issue I could not locate my warranty but going back to my bank statement I could have some supporting document to get their IT team assist me with necessary details for the TV to be booked in it came back with the technician saying nothing was wrong yet after it being returned we encountered the same issue and reported immediately the most humble calm lady by the name of Nthabiseng who helped from the beginning of the process had booked again for it be collected ASAP. It was then returned to the supplier instead where it was for 4weeks and at this point they had system issues which was delaying the process which encouraged us to go to the branch at Cresta Randburg Branch on the 23 April 2024 and consult with manager to get some more insight even though we had been followed up by Phemelo who also assisted with the process, the managers name is Jabulani and HEY! what a man of PROMPT and PRECISION with MANAGEMENT and CUSTOMER SERVICE at such a high delight. We got there the system was checked and decision was made leaving us with Lesego to be assisted on the floor and ensuring we walking out with a replacement and satisfied happy customers. Thank you for the EXTRA EXTRAORDINARY service!!!

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