Improve process

On the 30th I went to the store (Clearwater) to purchase a tv I called 1st and the sales person (Jan) said I should look for him when I got there which I did. I told him that I wanted to purchase a tv here and it will be picked up at another brunch he said its not possible and he was very sure of his answer and I insisted that it was possible then he asked, I don't think he knows much and I think he should always ask if he is not sure, anyways I wanted to open an account and I had an old payslip the other gentleman told me that I needed the latest and I asked to speak to the manager, I spoke to her she was very nice and she told me the same thing, so I left and came back on the 02 July 2021. The store was not packed at all, A lady Leah was assisting me this time I had all my docs the only issue was my payslip was for June and my bank statements ended on the 8 June. I explained to this lady that those are the latest payslips I have she wanted a bank statement that reflected my June salary and I explained to her that I do not have it and its not as easy as me going to bank and getting because my bank does not have a branch, she kept on telling me that head office is going to reject it and I told her to try and she refused she actually said no, then I asked to speak to the manager and the manager (different one from the other) also asked to try and she also said no the manager forced her to try because I said I want to see it being rejected. She kept on saying that she does not want to waste my time and I told het that I have been in the shop for about 30mins so I don't mind I will wait. Then I figured out that she did not want to do because she did not want to waste her time. If these process are are so tedious that sales consultants refuse blatantly to assist us why are they not improved? Then I had to go somewhere else to start the application in the store I got ****ed of and I left the store. I choose Hifi Corp because of the excellent service I received from Bongani in Bloemfontein (Fleurdal) I mean that guy knows what he is talking about and he is very honest. What's odd about all this Leah was not rude she just did not want to go through a very long process because she "thought" knew what was going to happen. well from my experience when I got to the store I just felt like no one knew what they are talking about.