If you owe them they call 10 times a day, if they owe you you hear nothing

My account with HiFi Corporation, which was handed over to your debt collection company, ADRS.

At the time, my account was in arrears and I entered into a payment arrangement with ADRS. I honoured the agreement in full and ensured that all required payments were made as arranged.

Upon requesting a statement of account, I noted that my account reflected a credit balance of R490. However, after this credit appeared, a further amount of R500 was debited from my account. I subsequently received a paid-up letter confirming that the account has been settled. To date, I have not received any feedback regarding the refund of the overpayment.

I fulfilled my obligation by settling the account as agreed, now that I request that the same level of accountability I am not receiving any response.