I want my money back

Purchase date 19 September 2020

Complaint date logged at the store 3 October 2020

I'm not happy with how HiFi Corporation Southgate is treating my case. I feel I'm not treated as a customer .I bought a Samsung 55inch Qled tv worth R11, 999 from the abovementioned store. When I bought the tv I didn't have a tv stand as I was waiting for it's delivery. On the day of opening and connecting the tv, there was a big black vertical line on the right side of the tv. This is the right side that had tapes on tv screen and I advised to peal the stickers at home before connecting. Tv screen was fine with no external cracks but I was surprised by this black vertical line on it. I then went to the store with a tv, asked for the store manager who couldn't assist as if he had no interest in my situation, when asking for a regional manager he didn't respond he seemed very confused, don't know why he's a manager if he can't assist with any complaints, instead he referred me to a consultant who'd advised me to complete the form for returning back the TV. TV is still under 12 months warranty, damaged within 14 days of it's purchase . there's no crack on the screen. I need a solution not excuses. Are Samsung TVs delicate that when connecting it gets damaged.

I've paid my hard earned money to purchase the TV, being told that's pixels are damaged isn't a solution, no person in the right mind can buy a TV and damage it within 14 days , R11 999 is a lot of money.

Continution what's the meaning of a warranty if a product cant be replaced within 14 days. The worst part, how come the black vertical appear on the sticker that wasn't checked. I've paid a lot of money and I don't accept that HiFi Corporation can't resolve my problem but they gladly took my money. In a way that means a consumer buy their products any faults it's not their problem as long as they've received their profits from a sale, that's not fair to us consumers. I'm sure they insure their products for sure faults. If they give me this damaged tv I don't know of what do to with it, I'm not a technician, I don't know where to start fixing any electronic products.

The below process wasn't followed:

Up to 6 months after receiving the goods;

The consumer can return the goods, or

Get the goods replaced, or

Get the goods repaired.

The consumer can do any of these things without penalty

No supplier may ambit outside the CPA, thus meaning they may not make up their own rules and regulations. The Consumer Protection Act, No.68 of 2008, which came into effect on 31 March 2011 is not just a guideline for consumers as some may presume. It is a consumer’s right to protection against discriminatory marketing practices, disclosure of information, right to fair & honest dealing and accountability by suppliers. Consumers also have the right to query the inferior quality of goods and services. Suppliers are not permitted to directly or indirectly, provide customers with false, misleading or deceptive representations regarding goods or services

Research on vertical lines appearing on a tv:

1.Vertical lines can be a processing problem or a connection problem. Usually these are due to poor connections between the processing board and the panel. If you feel confident enough, remove the back from the set and then remove and re-insert the flat ribbon cables the go to the panel.

2.Scalar PCB: The Scalar PCB is responsible for getting the pixel data from motherboard and supplying it to T-con. If your Scalar PCB is faulty, sometimes vertical as well as horizontal lines can come on the TV.

3.T-con: T-con or timing control card, as the name suggests, controls the timing of pixels displayed on the screen. If your T-con board is faulty, you can get it repaired from Tradikin TV repair service center in Delhi in minimum costs.

4.Cof-IC: Cof-ic is responsible for for connecting the screen to other parts of the TV. The screen gets the pixel information through Cof-IC. If Cof-IC is damaged, it can only be replaced by a special machine called “Tab Bonding machine”. Tradikin in Delhi has the best tab bonding machine and they can repair your faulty TV screen within hours.

Complaints logged by other Samsung users

●I have a vertical black line on my tv screen that appeared from no where. I have tried unplugging my tv over night but this has not worked

You can agree that it was too early to have such technical issues. All that I wanted was to enjoy watching the tv but it became my worst nightmare. Only if I knew I wouldn't have bought any product from HiFi Corporation.

Hifi Corporation after sales service is the worst I have ever had!