I ordered a fridge online on the 28/04/2026

I ordered a fridge online on the 28/04/2026. I received confirmation sms’s that the fridge would be delivered the 04/05/2026. This was then changed with an sms received on the 02/05/2026 that delivery would be the 07/05/2026. The day came, no delivery even after I called customer service and they confirmed that the delivery was scheduled for that day and that their guys work until 18:30 and the driver would call me an hour before delivery. No delivery. I called on the morning of the 8/05/2026 and the only help was a complaint logged and the warehouse has 24hrs to respond. Today is the 11/05/2026, no response received and when I called to follow up I got told the ticket has been updated and sent to planning as there is no stock. This is unacceptable as they have already received payment, confirmed delivery twice via sms and once verbally over the phone and when I went into the tracking it showed it has been picked. The service has been ********** from HIFI corporation. I need answers and a solution.