I have been treated unfair by the company please help

Please Hello Peter help me, I bought a new phone (Neon IQ 10. Tab) for about R2581. 49 including insurance. It happened that the screen broke and I submitted the insurance claim at store on 2022-020-23. Since today I never received any response from the seller and from the insurance company as well. I went to the store more than five times to require with no avail. Please I need my phone back or my money. I have been treated unfair by the company and is too much for me. Now is been six months and in their contract, they said I will wait for 14/21 days. My name is Asanda Bhebhula, cell ***. Ref HF-NEON-***