I bought an Orion 50 smart September 2023 ,November it stopped working

I bought an Orion 50 smart September 2023 ,November it stopped working. I reported the matter and it was basically a hussle to get them to help me. Had to follow them everyday . The set was exchanged in December. The Tv worked until it stopped 13 July. Same issue, the Tv just don't respond to the remote anymore