I bought a TV from HiFi Corp - The Glen Mall, the TV stopped working in Nov, we lodged a claim for repairs in early Dec, we were given an estimate date of 21days that it will take to fix the TV, a driver was sent out 17-12-2025 to collect the TV for repa

I bought a TV from HiFi Corp - The Glen Mall, the TV stopped working in Nov, we lodged a claim for repairs in early Dec, we were given an estimate date of 21days that it will take to fix the TV, a driver was sent out 17-12-2025 to collect the TV for repairing , I was told the repair Centre is closing 19-12-25 so they will only attend to repairs in 2026. Jan 2026 I have been following up with the store but no proper feedback is given about the delay, when I called I was told there's a possibility that we would be credited, 3days later 16-01-2026 I went to the store directly and was told repairs on the TV only started 15-01-2026. There is no urgency or proper updates when it comes to repairs, no one can provide clear clarity except that we have to wait another 14days, my question is does it take two months for repairs? why is this note communicated , At what stage does a manager get involved?