I am deeply disappointed

Good day, I am writing to express my dissatisfaction with the service I have received from your online store.

I purchased a washing machine on 7 November 2024, but to date, I have not received the product. I logged a complaint last week Friday, yet I have not received any response from your team.

It is extremely frustrating that I have to take the initiative to call your customer care repeatedly to follow up on this matter. This level of service is unacceptable, and I am deeply disappointed.

I trust that this issue will be addressed immediately.

Looking forward to your prompt response