HORRIFIC SERVICE AT HI-FI

I have never received such bad and pathetic service ever in my life. For a whole month waiting for a refund. My partner and I ordered a fridge @ HI-FI and paid for it in the 31/03. From the 03/04 we have been waiting for the fridge since they said delivery takes 5-10 days. Sending proof of payments and calling hifi customer care daily. We then opted to cancel the fridge and requested a refund until today nothing has been paid into our account. We are being sent back and forth to resend the proof of payment and account details. It’s an appauling service that we have received. We bought a fridge at Makro and we just want our money back. No one calls us, we have to call hifi and send numerous emails all the time with no positive feedback. NEVER NEVER BUY FROM HI-FI THEY HAVE TERRIBLE SERVICE & NO CUSTOMER SATISFACTION AT ALL.