Horrible treatment HIFI COP JD GROUP

I placed an order Monday and 4 days later the order tracker status has not changed. I called the head office to ask why the order still has a status of “places”. The call center told me she needs to log a call and they will get back to me the same day. End of the day I received no call. I followed up and again I was told to wait for the “called log” till it is resolved which can **** up to 24 hours. I didn’t accept this because my item per original commitment must be delivered within 5 days. The call center told me if am not happy with her responses I must call the warehouse to find out , this was strange that why must I call , why can’t they call. I ended up calling PE warehouse and this person told me that the manager is busy looking for papers ...she didn’t even ask for my name or order number I then asked how do you know I am calling for that , she then said the store is busy she can’t help me she will let the manager call me and I still asked but you do not know who I am and you telling me that the store is currently in a state, customers are looking for their orders and the manager will call. I dropped the call . I explained all of this to HIFI twitter account and all I received back was basically call the customer services tomorrow ! I regret even buying from them.