Horrible shocking service, Team leader (Luziana) is rude, unprofessional and agents drop calls and laugh at clients

I am extremely disappointed with the service I received from HiFi Corp’s contact centre.

I placed an order on 13 March 2026 and received confirmation, including an SMS and tracking number, that my delivery would take place on 16 March. I was assured that the driver would deliver as scheduled. However, I later discovered that the driver failed to deliver, with no proper communication or explanation.

I made numerous attempts to contact the call centre. When I eventually got through, I was assisted by Nkateko and Neli, both of whom were extremely rude. Nkateko even dropped the call on me, which is completely unacceptable.

I called back again and requested to speak to a manager. Mapula transferred me to a team leader, Luziana, whose conduct was shocking. She was rude, dismissive, and spoke over me repeatedly. Instead of assisting, she made me feel like I was inconveniencing her. She also stated that she is the only person available and that I cannot speak to anyone else, mentioning that her managers, Ankia and John, do not take calls.

This level of unprofessionalism, especially from someone in a leadership position, is deeply concerning. It reflects poorly on the entire team and explains the poor attitude of the agents.

To make matters worse, when I called again today, I was informed that my parcel will now only be delivered on 24 March. This delay, without proper communication or accountability, is completely unacceptable.

I regret placing this order and have lost confidence in your service. This matter needs to be taken seriously. I expect urgent feedback and resolution. I also have call recordings that I am prepared to escalate further if necessary.