Horrible service and dishonesty

I had the worst experience purchasing from Hifi corporation for the first time, from the driver who delivered my bed to the customer service agent (Khanyisile Malaza) whom I sent an email to her on the 25th of August, and she hasn’t rep**** till to date. It was my first time purchasing anything from them and I will not even recommend anyone close to me to even think of purchasing anything from them. I bought a single bed that was delivered with broken legs, and a mattress that had a cut on, it took them 3 weeks to come and collect the bed. Now that they have collected the bed, they are not refunding me, instead when I call, I am being told that my matter is being escalated to finance and will be processed. I should wait for 7-14 working days while I have used payflex several times and when a refund has been processed it will reflect on the account. I purchased the bed using payflex now I will have to pay for my next instalment on the 1st of September for a bed that is not in my position.