Horrible service

I recently ordered a washing machine using the payflex option and it's been now a month still haven't received my order all of a sudden I am being told it's now out of stock but everytime I check online it's Available but I keep receiving emails says it's out of stock when I call the call center the line isn't working Can I please get my washing machine or a full refund by the end of the week Order number ***

Dr Judith Dieketseng Tikoane ***.