Horrible returns policy

These guys have the worst returns policy :( I returned a faulty Russel Hobbs Kettle to the store on the 27th July 2021 (My electricity tripped when I switched it on). The store then informed me that they will have to send it in for repairs as it was not in "like-new" condition. I accepted and was told it would take 7-21 days for the repair.

I called on the 20th August to follow up since I had received no feedback. All I was told is that the Russel Hobbs rep said he was waiting for stock. I still haven't heard anything back from them.

This is not the first time I've has an issue with faulty appliances at Hi-Fi Corp and their refusal to replace. I definitely wont be purchasing my bigger electronics or appliances here!

I'll rather stick with my usual suppliers and #WIN