Horrible Online Service

I purchased a TV on Black Friday and my TV is still awaiting SABC validation more than two weeks later. And all the online customer service says is that it is a SABC process, it took me less than 1 minute to validate that my TV license is in order online but Hifi is taking more than two weeks to validate a TV license and I am not even allowed to go and validate myself instore or collect the TV. This is the worst experience I have had with Hifi.