Horrible Customer Care

I bought a 45L Hisense microwave in June 2025, and almost 6 months down the line it does not warm food. When i return it and tell them I want a refund and not a repair (as per CPA because that is my right), they tell me they first need to assess it and decide what needs to be done, yet it is still within 6 months. They do not even provide you with an ‘interim’ microwave to use because the unit which one has FULLY paid for is faulty.

Their Customer Service stuff at Clearwater did not even show any sign of empathy. All they were looking at was getting the job cut done. Not even an ‘I’m sorry, and I hear your frustration”, none of that. They just shrugged their shoulders.

Horrible experience!!