********** service

I went and did an application online where i was approved with an amount of 65k, i was then requested to go the Boksburg branch to apply i then got there thd systems were offline. Then was adviced to go to the nearest branch.

Upon getting there my fustration is i had to go print all documents whereas we trying to be a green environment, secondly i wait to be assisted whichi do patiently so. When the consultant gets to me she then takes my docs syarts processing everything. Point one she doesn't even look at the 3 month statement given to atleast get info, then i give all my expenses. To my surprise she tells me it declines.

First question why? She says its because i put i mixed my name and surname online then i ask her to dispute she then says it declines because of credit, i go further and ask credit in what sense because my affordibility cannot be questioned i have a lot in surplus after paying my expenses. She then says aii calls someone else dont kniw if he us the manager he the says to me it might be itc. I say respond to him and said my itc score is 654 of 700 if i check with bureau worse i dont have judgements or anything.

What irrirates me is that no formal answer is given why secondly is that no further dispute is taken maybe srnd an email to credit but i was told it is what it is i should just call credit bureau. For starters i work for the bank i would be aware if i have any judgements in my name i dont have any accounts in arrears instead i pay extra that would have been seen if my statement was looked at. And the attitude i was given because im asking questions was so not acceptable it is my right to ask why and be given a reason do that if there was an error then i would go start investigating. I have been your customer bought items with you paid them even before due time.

Im so dissapointed and fustrated its not even funny.