Highest level of incompetence at HiFi

I have had the most frustrating experience with HiFi Corp, submitted an application for an unsecured loan on 20 June. To date I have been asked to submit and re-submit documents more than 5 times. Over and above that I am told about additional documents required one at a time even after requesting that I get the list of ALL outstanding. I am no longer sure whether there is training issue or what but for the past 5 days a customer service consultant in HiFi Corp Mall of Africa has been scanning through the same bank statements . So basically it has been over 2 weeks of handling a simple application. I also have to personally follow up for feedback. I am frustrated, annoyed at the level f incompetence and to make it worse no one picks up calls at Head Office