HIFIcorp complaint Ref *** *** Person attending to complaint Tumelo Mkhabela

We bought a Defy fridge freezer combo side by side 555litre F740 from HIFIcorporation online. The fridge was delivered on 29th January at 2pm. We switched on the fridge at 8pm. We tried several settings throughout the night. The lights are on inside the fridge as well as the control panel but the fridge does not cool or freeze at all. Remains at room temperature. We informed HIFIcorporation per call and in writing that the fridge is defective. We asked that the transaction be cancelled and our money refunded and that they come and pick up the fridge. We received a response from them indicating that they will log a service call with Defy for the brand new fridge and will only attend to it in 3 to 6 days. They ignored our request for cancellation of the transaction and refund. The fridge has been in our kitchen for a week now and the person dealing with our query Tumelo has been unreachable. No answer on his telephone. I have tried to call the call centre but the operators refuse to put my calm through to the supervisor.