HiFi/ LoFi Corporation

I bought a 50" Sansui television 2 months ago (08/2019). 2 Weeks ago, the tv refused to come out of standby mode. I went back to the shop (Somertset Mall, Cape Town) to report the fault. They told me that a technician will be sent out to have a look at the problem.

Last Thursday (14/11/2019) they were suppose to pick up the unit, but the driver of the contracted electronic shop (Nikkelsky electronics) could not find the address of my house, neither did they bother to contact me for directions, and simply left.

Now they tell me that they will only be in the area next Thursday. What is different from last Thursday and this Thursday?

Your company if quick to deduct the monies from our account, but now I have to wait almost a month to get my TV sorted out. Unacceptable! In this day and area, the competition is big amongst electronic appliance suppliers. What you guys must learn is to put the customer always first, and sort them out as quickly as possible. Not doing this will quickly put you out of business.

I am at the point of taking the tv to the electronic shop myself. Come on people, get your act together or I will name and shame you on other platforms as well.

Michael.