1 reviews | Active since Jun 2024
Hifi Corp.'s stupid delivery policy
I ordered a king sized bed and a TV from Hifi Corporation. After waiting for 5 days for the delivery, they came and dropped of the bed and TV. They setup the TV to check that it was working. The TV turned out to be faulty. They then proceeded to take both the TV and the bed back as their policy is to return all stock if any items are found to be faulty. I have therefore had to sleep on the floor for the past three nights. After calling Hifi Corporation to complain about their ridiculous policy of returning a bed when an electronic item is faulty, I was told that I had to wait a further 6 days for the goods to be re-delivered. I called again to have the matter escalated because I need the bed delivered as soon as possible. I don't mind if the TV arrives later, but I need the bed. It should never have been returned in the first place. The matter was supposedly escalated, but when I had not received any feedback, I called again the next day. I was once again told that the goods would be delivered in 6 days time. When I proceeded to complain, the consultant said that they would escalate the matter. Escalating the matter got me nowhere previously, and I have therefore informed them that I wouldgive them a negative review on HelloPeter.... And here I am..... still sleeping on the floor. Thank you Hifi Corp .....NOT!!!!
