HiFi Corp's bad service on queries!!!!!!

I bought on Black Friday, a Diamond 65 inch (165cm) curve SM UHD TV DFG65S from HiFi Corp online on 23/11/2018 at 01:09 am. My TV was delivered to me at 27/11/2018 at 11:27 am, with RTT Couriers Welkom. Just right after delivery me and my father opened the box to check everything, just to find a scattered and cracked screen. I immediately phoned their ***number (at 11h37) I spoke to a Jacques guy and I told him the situation and he said that somebody will phone me back WITHIN 24hours, but NOBODY phoned me back I just got an email on 27/11/2018 at 14h08 pm from Mr Marco M Timm (JD Customer Call Centre) to say that my query had been logged and they send me an complaint number as well. After 48hours passed I phoned again and again and again and with luck somebody picked up after I phoned like 20 times. The lady I now spoke to was Chantique (at 12h12) on Thursday 29/11/2018. She said she saw that they should have phoned me back with feedback yesterday already (28/11/2018 - Wednesday) and then she said to me that they will phone me back before the end of the week, which I asked her that it will be then Friday 30/11/2018 as it will then be the end of the week. She said yes that is correct. I also send on Thursday, 29/11/2018 10h50am an email explaining my situation and also NO RESPONSE AS WELL!!! On their policy it states that you must return the goods/ products within 14 days time... NOW IT LOOKS LIKE THEY WANT THE 14 DAYS TO PAST SO THAT THEY DO NOT HAVE TO DEAL WITH MY BROKEN TV!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I AM VERY VERY VERY DISAPPOINTED AND ANGRY AT HIFI CORP FOR HOW THEY HANDLE QUERIES. IF THIS IS HOW THEY WANT TO HANDLE ANY QUERY OR WHAT SO EVER, I WILL NEVER BUY FROM THEM AGAIN.