HiFi Corporation's customer service is pathetic!

I ordered a fridge for son last Monday (27/01/2020) from Hifi Corporation online. Delivery according to them takes 2-7 days. By Saturday 01/02/2020, I have had no contact from them to make arrangements for delivery. I called their customer care line and was told by 'Mishka" to call the warehouse in Cape Town because she is based in Johannesburg. I called the warehouse in Cape Town only to be told that the customer care agent was supposed to contact them not the client. They were helpful enough to tell me that the product I ordered was out of stock. I called the customer care line again to complain about this. No one from Hifi Corporation had the decency to call me or e-mail during the week to inform me that the product was out of stock. I promptly told the agent to cancel my order as I would rather buy the fridge elsewhere and that they must pay back my money with immediate effect. He's response was that this must first be escalated to Head Office who was supposed to call me today but yet again no call received. An I must wait 5 to 10 working days before I will be refunded. They are very quick to take your money for an out of stock product but expect you to wait almost two weeks for a refund. Their customer service is pathetic and who ever is at Head Office is even more pathetic. I would definitely not recommend anyone to shop online at Hifi Corporation.