Hifi Corporation's customer service is non existent!

I handed in a faulty toaster under warranty on 15 January and was notified on 16 February that it had been repaired and I would be notified when it would be ready for collection. I AM STILL WAITING. Don't try to contact customer service- your emails are ignored!!! Don't try to get action from the branch either - they simply don't respond. Best is avoid any business with HiFiCorp!! I made this mistake once but never again!!!