HiFi Corporation/Abacus Insurance

I went to the Centurion mall HiFi Corporation on Monday 31 July to submit an Affidavit for a claim on my Samsung TV. On Wednesday 2 Aug I followed up with Abacus Insurance to confirm if the claim form was submitted as per Refilwe from HiFi Corp. I was told by 2 different consultants from Abacus that nothing was received. I called HiFi Corp Centurion & was told it was send through & they gave me a reference number. This was all a lie as they gave me my account number as if it was a reference of the claim & told me that it would take 1 month for the claim to be finalised. Speaking to an Abacus consultant, I was told it should be registered within 48hrs or the claim could take 48hrs. Then my claim was registered by Gugu Twa as she requested me to redo the Affidavit & send through which I did on 3 August and then followed up on 7 August with no feedback. How long does this take to have a claim sorted by HiFi Corp & their insurance Abacus as the level of service has been disappointing especially with the lies told by sales persons in the customer care department.