Hifi corporation woodmead horrible service

I purchased a LG DVD home theater for R4999 from HiFi corporation Woodmead on the 06/06/2020 and the DVD player malfunctioned after a few days. It switched itself off and displayed an error on the DVD "B protection" before switching off. I took it in for repairs on the 19th of June 2020. The 21 day waiting period came and passed without any feedback from the store. I called several times inquiring about the status of my DVD and every time i did they advised that they will call me back to provide feedback and they never did. I called again and insisted that they provide feedback for me while i am on the line, only for them to advise that they are unable to pick up my repair request reference that is provided on the receipt. They went back and fourth trying to locate the reference and eventually they did. I was advised that they were not able to repair it and i should bring in the speakers, remote and cabling so i can get a replacement unit or a refund. I opted for a refund because i do not trust their electronic devices anymore and what's to say that i will not experience the same issue with the replacement unit again. I am utterly disappointed at the service provided at the store and i do not trust the quality their electronic devices anymore. The time and effort i had to put in just to find out what was going on with my repair request without proper assistance was frustrating. i WOULD NOT RECOMMEND the store to anyone. It is not value for money, instead it is a complete waste of time.