HIFI CORPORATION THE GLEN BAD SERVICE

Really Bad service My wife and i went to the HIFIcorp at the glen this morning. On sunday we bought a cable from the glen hifi corp....it wasnt the right cable, se we took it back this morning to get a refund for it....there where 2 girls at the till the same ones that worked the sunday. After waiting almost 15 minutes and asking some 1 to help us 2 times ...we finally got some sort of half assed service with attitude from the tellel as IF WE INTERRUPTED HER DOWN TIME....we gave the slip to her and asked for a refund then she tild us that there is NO MONEY in the till for a refund......and when we asked well what do we do now she (WITH ATTITUDE) said its not her fault we will have to come back at another time.......what the hell has happened to SERVICE....the rest of south africa is falling apart and now we must accept that we are a burden because we asked for a refund......if thats the case then please close the doors and dont "SERVICE" THE PUBLIC......THEN my wife phones gead office to lay a comaint and gets the "YOU MUST UNDERSTAND" conversation.......are you joking......are you for real......what a bunch of ****holes.......we must come back at another time like all i do is wait around for time to pass......and i must understand like im not a customer and i dont have to complain because i am not important in the chain of events........so hifi corp is on the same path as all the other GOVERNMENT SOEs......they dont care or give a **** what customers say or do.....its not their problem.......fine....if thats the case lets see how far social media goes with this stupid service issue