Hifi Corporation Secunda - Bad service and not Treating Customers fairly

In June 2018 I bought a Fridge at Secunda Mall Hifi Corp. The young lady that helped me was amazing and answered all my questions and if there was something that she did not know, she found out for me and gave me the correct information.

I requested delivery and paid for the service, which the store organised for me. I needed to pay Cash on delivery and not as part of the transaction when I paid for the fridge.

I paid for the service, in cash, when the guys delivered the fridge to my house.

On delivery the guys helped me to carry the fridge into my kitchen and proceeded to take off all the wrapping, but before all the wrapping was taken off, we found that the rubber seal of the Fridge door was not connected and there was no way that the fridge would seal properly when the door was closed. Even if we put the rubber seal back in it's place, it would not go into place. They loaded the fridge back onto the "Bakkie" and gave back the R250 for the delivery, stating that when they bring the new fridge I can then pay for the delivery.

The guys, that delivered the Fridge, then took it back to the Shop to get a new one. Later that day I went back to the shop, as per the stores request, to inspect a new fridge, that they would deliver to me.

I inspected the fridge, it still have the factory polystyrene and plastic wrapping on it, so it looked like a new fridge, I inspected the fridge door seals and all seemed to be in order.

The store organised for the delivery guys to deliver the new fridge to my house again. On delivery I then paid the R250 delivery.

I plugged in the Fridge, stabilized and balanced it in place and left it for 24 hours on the coldest setting, as per the instruction manual, but after 4 days, the there was no change in temperature in the fridge part, only the freezer worked.

I reported the issue to Secunda Hifi Corp. and after n lengthy discussion with the supposed Manager on Duty that day, the money that I paid for the fridge was refunded to me, but my delivery cost will not be refunded. The young lady said that the service was rendered and because I did not use the Hifi Corp. approved vendor for delivery, they could not refund me my R250 (The store organized the delivery for me, I had no say on who delivers the fridge), when I asked the manager why they did not use the approved vendor, she said that they could not be trusted and that their delivery vehicle was broken, so they organised someone else for me.

I also asked if there was another manager which I can talk to with regards to this inquiry, but I was told by the young lady, Manager, that if I had any other issues or complaints, I need to call Hifi Corp. head office and lodge a complaint, which I did and I was given a reference number. I received a couple of phone calls from Head office and I explained the whole story a few times, but the only feedback that I received, was that the store will be contacted and brought up to speed with what had happened and I heard nothing since.

I just feel that as I paid for the fridge and delivery, and the STORE organised delivery for me, and both fridges delivered to me was not working properly FROM THE STORE FLOOR, that my R250 delivery cost must also be refunded to me. If not, it can be seen as I walked into the store and just said, "Here is R250, thank you for being a store in the Mall."

I require feedback from the Hifi Corp. store or Head office, with regards to this inquiry and possible solution.

Regards,