Hifi corporation Promenade service sucks

I am totally disgusted by the service I received from Hifi corporation in Promenade Mall... Some of the staff is so unprofessional and not to mention have no way of speaking to clients.... I went in there the other day to enquire about credit, but the lady who is doing accounts (Nawaal Fischer) she is one moody and rude individual. Wow I really dont think customer service is for her. She has no way of speaking to clients and when she does she speaks as if you owe her something, and also she is all over the place never finishing off one client before attending to the next. When I experienced this I went and spoke to Neville one of the managers at the store to explain to him what is happening and that I am not happy then he tells me that hes staff refuses to help me without any reason. My wife tried explaining to the other manager Levi and he had even more of an attitude with my wife which i think is really bad for business. I am very upset with this service and i even sent in a complaint to hifi corp support but up till today all i got was an email from someone named Jaques to say that my complaint has been logged but no further action was taken. Yesterday I walked into the store to collect me R400 voucher then they tell me that they cannot print vouchers and I must come back on another day which really ****ed me off coz I was told that as soon as my good gets delivered then I can come collect my voucher the very next day and this is like almost a week later. I would really like to get compensated for all this **** that I was put through by Nawaal Fisher (accounts), Levi (one store manager) and there was another 2 individuals who's names I didnt get.

This is the email I have sent to their customer support but I am not even happy with the response I got from there:

(Good day

I would like to lodge a complaint about the staff at Hifi Corp Promenade,

Firstly when I came to the store on Thursday 04 July 2019 I wanted to apply for credit the staff was very disrespectful and did not have any way of speaking to me regarding my application, I walked into the store just after 9:30am that morning and literally spent the entire day in the store due to system hanging and also the person who's helping me was all over the place instead of just getting me done which had me only leave the store at 4:45pm.

Secondly the communication of the staff dealing with the accounts namely Nawaal Fisher is not good at all she makes promises but always ends up breaking them. Yesterday 08 July 2019 I had to email her to get a response that I was approved but due to their system being upgraded I had to wait which I did not have a problem with... Eventually when i got assisted they tell me that a few of the goods that i have chosen is not in store it was shifted to another store and yet the sales assistant Roche told me that she set all my good aside so when I am approved I can just come in and receive it after signing, when they told me that my TV, and my sound bar was sent to other stores it made me really upset then I requested to speak to a store manager and Neville came to speak to me and said that he will sort me out because the staff in the front refuses to help me. Neville asked Ziyaad and Heidi to get all my small items together while he was on the phone to arrange with the corrier to collect my TV at Tygervalley and my Sound bar at N1 City and also the refrigerator and washing machine that had to be collected at the Promenade store before being delivered to me today 09 July 2019... he promised me that it would be delivered tonight for the latest and I was happy with that, he also said that Nawaal will contact me at 10am this morning to let me know how far they are with delivery which once again did not happen, I waited until after 11am before I tried calling the store but no one ever answers. That's when I messaged her to ask what's happening then she tells me that goods won't be delivered today because of stock taking at N1 city and they cannot release any goods when they doing stock taking.

This made me really furious and I am at the point that I am going to report this on HELLO PETER to let the people know how ***********, unprofessional and unruly the Hifi Corp Promenade store is ran... I hope I will be compensated for all the airtime and actual time wasted and for all the empty promises.

Can someone please assist

Thank you)

Thanks Niyaaz.D