HiFi Corporation poor service and faulty products

I paid for a fridge from Hifi Corporation on Monday (25 March) the staff told me that they didn’t have stock and refused to request or check for stock at other branches. While paying my card declined due to the limit on my swipes so I went out to to withdraw the balance. On my way back I was stopped by another customer who told me the cashiers were gossiping about me saying that I was trying to buy something I couldn’t afford and they also spoke negatively about how I addressed them in English. I asked them they denied it so I let it go paid the balanced and was told I would receive a call once they had stock days passed I went into the the store on Thursday (28 March) they had stock but no one had called me.

I took the fridge home. Stocked it up with groceries. As I was I away from home I only noticed on Saturday morning that the fridge was not working and all my food was now rotten. I had to throw everything out. I alerted them immediately and got a response with a complaint confirmation dated 30 March. I contacted them again as the complaint only mentioned that the fridge would be repaired and no mention of compensation for the food I had to throw out. Or a resolution timeline. The response I got to this was both insulting in insensitive. I made numerous calls to the store where the lady I spoke to didn’t make any sense or answer my questions she responded with irrelevant responses almost as if she was not listening to what I had asked her. She asked to me send her a copy of my receipt. I did and have not heard from her since. I got in contact with them again online it is now the 3rd of April and I am no where near a resolution nor have they told me when and how my complaints will be dealt with.

According to them my complaint is dated April 1st. The problem with that is that this timeline will push me out of my cooling off period then I will be stuck with this fridge.