HiFi Corporation - Online orders not delivered to the customer who paid for it

HiFi Corporation doesn't even deserve 1 star. So on 31 October 2019 I placed an order, payment was made and confirmation email and SMS was received before 08:00am wherein it states I will receive a notification for delivery. So I waited and waited and today 6/11 I went on the site to track my order since it is so long and there is just no notification. Just to see on the tracking that the order was delivered. Big surprise to me, as I NEVER received my order for which I paid for. Went onto their site and did the online chat with a Deon, wherein I was informed that I need to wait another 24hours for a response from the customer care department. This must be the worst service ever known to mankind. I compare this is a order I have done out of the USA which arrived before HiFi Corp can and they are in the same country. And the USA order was not lost or given to anyone else. So I think I would rather just import all my own stuff from now on. And hopefully this helps someone out there NOT to order from them